Korean beauty, European logistics

With a rapidly growing customer base, the client needed a partner able to support:

• the efficient management of fast-increasing e-commerce orders
• international distribution (UK, France, Spain, etc.)
• a flexible system, capable of absorbing peaks and handling unforeseen events without slowdowns

The first goal was to secure operations after the start-up phase, building a solid, scalable and fully monitored process.

The Dap Sides method
After an initial observation phase, Dap Sides applied its structured 5-step approach:

• Define – Mapping of the supply chain and operational priorities
• Measure – Analysis of volumes, inbound and outbound flows, and SKUs
• Analyze – Identification of bottlenecks and risk areas
• Improve – Introduction of tailored processes and semifinished-logics to avoid delays caused by missing components
• Control – Continuous monitoring of performance and shared SLAs

The specific request
Beyond standard e-commerce management, the client was looking for reliable logistics support for:

• launching pop-up stores in Milan and Rome
• developing the French market, with retail shipments to Sephora France and Spain
• the ability to manage complex orders, integrating systems such as Penny Black and Namza